At Homguava, we want you to love your purchase. If for any reason you are not fully satisfied, we are here to make the return and refund process as smooth as possible. Please review our policy below:
Returns
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You may request a return within 30 days of receiving your order.
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Items must be unused, unwashed, and in their original condition and packaging.
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To start a return, please contact us at [email protected] with your order number and reason for return.
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Once your return request is approved, we will provide you with instructions for sending the item back.
Refunds
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After we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original method of payment within 5–10 business days.
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Please note that original shipping charges are non-refundable.
Exchanges
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If you received a defective or damaged product, please email us immediately at [email protected] with photos of the item. We will arrange for a replacement at no additional cost.
Non-Returnable Items
Certain products cannot be returned, including:
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Items not in their original condition (used, stained, or damaged through customer use).
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Items returned after the 30-day window.
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Clearance or final sale items.
Shipping Costs
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Customers are responsible for the return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
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We recommend using a trackable shipping method, as we cannot be responsible for lost or undelivered returns.
Need Help?
If you have any questions about your return, refund, or exchange, please contact us at:
📧 [email protected]