Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Standard shipping usually takes 5–10 business days, depending on your location. You will receive a confirmation email with tracking details once your order ships.
Simply click the “Sign Up” or “Create Account” button on our website, enter your email address, and set a password. You can also create an account during the checkout process.
If you need to update your shipping address, please email us immediately at [email protected]. Changes can only be made if your order has not yet shipped.
Once your order is shipped, you’ll receive a tracking number via email. You can use it to track your package directly through the carrier’s website.
No. For your security, we do not store your credit card details. Payments are processed securely through trusted third-party payment providers.
Sales tax is applied to orders where required by law and is calculated at checkout.
We currently ship to many countries worldwide. You can check available shipping options at checkout. If your country does not appear, please contact us for assistance.
Whenever possible, we ship items together. However, depending on product availability and size, your order may arrive in multiple packages.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for unused and unopened items in their original condition. Please see our full Refund & Returns Policy or contact us at [email protected] for details.
We’re sorry for the mistake! Please contact us at [email protected] with your order number and a photo of the item received. We’ll arrange a replacement or refund as quickly as possible.
If your order arrives damaged, please email us within 48 hours of delivery at [email protected], including photos of the damaged item and packaging. We’ll send a replacement or issue a refund.
Once your return request is approved, we’ll provide you with the correct return shipping address and instructions via email. Please do not send items back without prior authorization.
You can reach our customer support team anytime by emailing [email protected]. We strive to respond within 24 hours on business days.
Please contact us immediately at [email protected]. If your order hasn’t shipped, we can update the address. Unfortunately, once an order is shipped, we cannot change the delivery address.
Yes, you may request a change or cancellation within 12 hours of placing your order, provided it has not yet been processed or shipped. Please contact us as soon as possible.
In some cases, we offer pre-orders on popular items. If pre-orders are available, it will be clearly shown on the product page. You can also contact us for more details.